Terms of Service

Cultivated Calm
Last updated: 12 February 2025

1. About Us

This website is operated by Cultivated Calm (“we”, “us”, “our”). We are a sole trader business registered in the United Kingdom. Email: hello@cultivatedcalm.co.uk

We design and sell candles made in the United Kingdom. We sell and deliver products within the UK only.

By using our website or purchasing from us, you agree to be bound by these Terms of Service.

2. Eligibility

To place an order through our website, you must:

  • Be at least 18 years old

  • Be legally capable of entering into binding contracts

  • Provide accurate and complete information

We reserve the right to refuse service or cancel orders where necessary.

3. Our Products

We sell handcrafted candles and related goods.

  • All products are made in the UK.

  • Product descriptions, images and pricing are provided as accurately as possible.

  • Colours and appearance may vary slightly due to screen settings and the handmade nature of our products.

  • All products are subject to availability.

Nothing in these Terms affects your statutory rights under UK consumer law.

4. Orders

When you place an order:

  1. You will receive an order confirmation email.

  2. This does not mean your order has been accepted.

  3. A contract between us is formed only when we dispatch your order.

We reserve the right to refuse or cancel orders where:

  • Payment is not authorised

  • There is a pricing or product description error

  • We suspect fraudulent activity

  • The item is out of stock

If we cancel your order after payment, you will receive a full refund.

5. Prices and Payment

  • All prices are in GBP (£).

  • We are a sole trader and may not be VAT registered.

  • Prices may change at any time, but changes will not affect confirmed orders.

  • Payment must be made in full at checkout.

We use secure third-party payment processors. We do not store full card details.

6. Delivery (UK Only)

We deliver within the United Kingdom only.

Delivery times are estimates and not guaranteed. We are not responsible for delays outside our reasonable control (e.g. courier delays, strikes, extreme weather).

Risk passes to you once the goods are delivered to your address.

Ownership of goods passes to you once full payment has been received.

7. Your Right to Cancel (Online Orders Only)

Under the Consumer Contracts Regulations 2013, you have the right to cancel your online order within 14 days of receiving your goods.

To cancel, you must notify us in writing (email is acceptable).

You then have a further 14 days to return the goods.

To be eligible for a refund:

  • Items must be unused

  • In their original condition

  • In original packaging

You are responsible for return postage costs unless the item is faulty.

We will issue a refund within 14 days of receiving the returned goods.

Exceptions may apply to:

  • Personalised or bespoke items

  • Used products

  • Sealed goods unsealed after delivery for hygiene reasons (if applicable)

This does not affect your statutory rights.

Please see our Refund Policy here: [Insert Link]

8. Faulty or Damaged Goods

Under the Consumer Rights Act 2015, goods must be:

  • As described

  • Of satisfactory quality

  • Fit for purpose

If your item is faulty or damaged:

  • Contact us within 30 days of delivery

  • You may be entitled to a repair, replacement, or refund

If a fault develops within 6 months, it is presumed to have been present at delivery unless proven otherwise.

9. Candle Safety

Candles are open flames and must be used responsibly.

By purchasing our candles, you agree to:

  • Never leave a burning candle unattended

  • Keep candles away from children and pets

  • Place candles on a heat-resistant surface

  • Follow all safety instructions provided

We are not liable for damage caused by misuse, improper storage, or failure to follow safety guidance.

10. Retail & Wholesale Sales

If you purchase from us for retail resale:

  • Separate wholesale terms may apply

  • We reserve the right to limit or refuse wholesale orders

  • Resellers must comply with UK product safety and labelling laws

Please contact us directly for wholesale agreements.

11. Intellectual Property

All content on this website — including:

  • Branding

  • Logos

  • Photography

  • Product names

  • Meditation content

  • Written content

— is owned by Cultivated Calm or licensed to us.

You may not reproduce, distribute, or use any content without written permission.

12. Website Use

You must not:

  • Use the website for unlawful purposes

  • Attempt to interfere with website security

  • Transmit viruses or malicious code

  • Copy or exploit website content

We may suspend or terminate access for misuse.

13. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the content, policies or practices of third-party sites.

14. Limitation of Liability

Nothing in these Terms excludes or limits liability for:

  • Death or personal injury caused by negligence

  • Fraud or fraudulent misrepresentation

  • Any matter which cannot legally be limited

To the fullest extent permitted by law, we are not liable for:

  • Indirect or consequential losses

  • Loss of profit or business

  • Loss arising from misuse of products

Our total liability shall not exceed the amount paid for the relevant product.

15. Privacy

Your personal information is handled in accordance with UK GDPR and the Data Protection Act 2018.

Please read our Privacy Policy here: [Insert Link]

16. Changes to These Terms

We may update these Terms from time to time. The latest version will always be available on our website.

Continued use of our website constitutes acceptance of any changes.

17. Governing Law

These Terms are governed by the laws of England and Wales (or Scotland/Northern Ireland if you prefer — choose one).

Any disputes will be subject to the exclusive jurisdiction of the UK courts.